Return Policy

  • Returns are accepted only if the merchandise is unopened, unused, and blemish-free.
  • Items must be returned within 3 days of receipt.
  • For shipped orders, the return package must be postmarked within 3 days of receiving the item.
  • All returned items must include the original packaging, tags, and proof of purchase.
  • Products that fail to meet these conditions will not be eligible for return or refund.

Warranty Policy

  • All watches include a 2-year warranty covering movement-related issues only.
  • The warranty does not cover physical damage, misuse, or unauthorized repairs.
  • Proof of purchase is required to claim warranty service.
  • For warranty assistance, please contact our customer support team.

Delivery Policy

  • Inside Dhaka: Delivery within 2 working days.
  • Outside Dhaka (within Bangladesh): Delivery within 3 working days.
  • International Orders: Delivery time depends on the shipping company (usually fast and reliable).
  • Customers will receive a tracking number once the order has been dispatched.

Need Help?

Contact us at info@bangladeshiwatchmaker.com for questions related to refunds and returns.